MSP revenue
How MSPs can monetize voicemail transcription
VoIP and Microsoft 365 environments already produce voicemail-to-email. MSPs can upgrade that workflow by adding AI transcription, summaries, and contact extraction—then sell it as a recurring service.
Why SMTP routing is preferred for resellers
- Centralized deployment across many customers
- Avoids per-user mailbox rules and exceptions
- Consistent output and support processes
- Cleaner multi-tenant architecture
How to package it
- Bundle with VoIP management
- Bundle with Microsoft 365 management
- Offer as an add-on line item per mailbox or per voicemail pool
Tip: Start with a pilot customer using SMTP routing, then roll it out as a standard offering.
