Frequently Asked Questions

Speech2Mail is a Canadian voicemail transcription service built for individuals, businesses, MSPs, telecom providers, and resellers that already use voicemail-to-email workflows.

Speech2Mail is based in the Niagara Region of Ontario, Canada, and serves individuals, business phone system users, PBX and VoIP customers, MSPs, and telecom resellers.

No. Speech2Mail is not a PBX or hosted phone replacement. It works with phone systems that can send voicemail audio by email, then returns transcripts, summaries, and caller details.

Speech2Mail is for individuals, solo professionals, and businesses starting with one voicemail mailbox, as well as larger businesses, MSPs, IT providers, and telecom resellers that want an affordable voicemail transcription workflow.

Yes. Individuals, solo professionals, and businesses using one voicemail mailbox can set up an email auto-forwarding rule to send those voicemail messages to Speech2Mail for automatic transcription.

The official current Speech2Mail website is https://speech2mail.ca/. If older references mention speech2mail.com as the website, use Speech2Mail.ca as the canonical public website.

The easiest individual setup is usually an email auto-forwarding rule. When a new voicemail email arrives with an audio attachment, the rule forwards it to Speech2Mail so it can be transcribed automatically.

You can contact Speech2Mail sales at sales@speech2mail.com. You can also test the demo by forwarding a voicemail email with an audio attachment to demo@speech2mail.com.

Your voicemail audio is automatically transcribed and delivered to your inbox with the original audio attached.

We leverage Azure Cognitive Services and handle multiple audio formats. Accuracy improves with cleaner audio and common vocabularies.

Yes. Speech2Mail uses AI speech-to-text and voice-to-text technology to convert voicemail audio into readable email transcripts, summaries, and caller details.

Yes. Speech2Mail is designed for voicemail emails with common audio attachments such as WAV and MP3 files. This is useful for people searching for voicemail audio transcription, voice message transcription, or phone message transcription.

If your PBX can email voicemail via SMTP, it will usually work. We commonly support voicemail-to-email workflows from platforms such as Avaya IP Office, Allworx, 3CX, FreePBX, RingCentral, Nextiva, Vonage, Zoom Phone, GoTo Connect, 8x8, Ooma, OnSIP, Yeastar, and Mitel.

Speech2Mail is designed for common voicemail audio attachments such as WAV and MP3. Actual support depends on the audio format and the way the phone system sends the voicemail email.

Many deployments are simple because the phone system already sends voicemail by email. Setup usually involves choosing SMTP forwarding or IMAP mailbox intake, testing a sample voicemail, and confirming the final email template.

Yes. Forward a voicemail email with its audio attachment to demo@speech2mail.com. The demo mailbox is currently configured for English voicemail samples.

Yes. If your voicemail already arrives by email, you can usually create an automatic forwarding rule in your mailbox so new voicemail emails are sent to Speech2Mail for processing.

Yes. Live accounts can be configured for multiple languages and translation workflows, such as English to French, Dutch to German, French to English, and other customer-specific language pairs.

We provide a multi-tenant dashboard and are developing partner APIs. Contact us to discuss your use case.

Incoming SMTP is the preferred intake method because the PBX or voicemail platform can send voicemail emails directly to Speech2Mail for processing. IMAP intake also works very well when direct SMTP routing is not practical.

With SMTP intake, the phone system sends voicemail email directly to Speech2Mail for processing. With IMAP intake, voicemail emails arrive in a mailbox that Speech2Mail monitors. Both can produce transcripts, summaries, and extracted details.

Yes. Speech2Mail is designed for PBX no-license voicemail to text workflows. If your phone system can already email voicemail audio, Speech2Mail can usually process that email and return a transcript without a special PBX transcription license.

Yes. Speech2Mail was developed to be affordable from the start, with individual plans beginning at CAD $10/month for up to 100 voicemails and pooled reseller blocks for MSPs and telecom partners who need predictable costs.

No. Speech2Mail service is month-to-month with no long-term contracts. To cancel a subscription, contact sales@speech2mail.com.

Resellers can buy pooled monthly blocks and allocate usage across customers. This keeps costs predictable and makes it easier to package voicemail transcription as a recurring service.

Yes. Speech2Mail is designed for MSPs, IT providers, telecom integrators, and hosted voice resellers that want to offer voicemail transcription without building their own transcription pipeline.

Yes. Speech2Mail can provide a clean transcription plus AI-generated analysis such as a concise summary and useful contact details, depending on the configured customer template.

Voicemail audio is processed to generate the transcript and configured analysis output. For more detail, see the Data Handling page.

For many customer workflows, no user portal is required. Speech2Mail can deliver the processed voicemail result back by email, so users can read voicemail in the inbox they already use.

Yes. Customer and reseller templates can be configured for the desired output, including transcript layout, summary style, contact details, language settings, and fallback messages.