Frequently Asked Questions
Everything you need to know about voicemail-to-email transcription with Speech2Mail.
What is voicemail-to-email transcription?
Your voicemail audio is automatically transcribed and delivered to your inbox with the original audio attached.
How accurate is the transcription?
We leverage Azure Cognitive Services and handle multiple audio formats. Accuracy improves with cleaner audio and common vocabularies.
Will this work with my PBX?
If your PBX can email voicemail via SMTP, it will work. We commonly see Avaya IP Office, Allworx, and 3CX environments.
Do you support multiple languages?
Yes. Configure language preferences per customer and use localized templates.
Is there an API?
We provide a multi-tenant dashboard and are developing partner APIs. Contact us to discuss your use case.
What is the preferred intake method?
Incoming SMTP is the preferred intake method because the PBX or voicemail platform can send voicemail emails directly to Speech2Mail for processing. IMAP intake also works very well when direct SMTP routing is not practical.
Do I need expensive PBX licenses?
No. Speech2Mail is designed to work with standard voicemail-to-email delivery. In most deployments, no expensive PBX transcription licenses are required.
Does Speech2Mail analyze voicemails as well as transcribe them?
Yes. Speech2Mail can provide a clean transcription plus AI-generated analysis such as a concise summary and useful contact details, depending on the configured customer template.