SMTP direct
The PBX or hosted phone system sends voicemail email directly to Speech2Mail. This is usually the cleanest setup for managed business phone systems.
Voicemail to Email Transcription for Business Phone Systems
Speech2Mail turns voicemail to email audio attachments into readable transcripts, summaries and caller details. Keep your current PBX, VoIP or hosted phone system and add modern voicemail-to-text without a major phone project.
What is voicemail to email?
Voicemail to email is the feature many phone systems use to send a missed-call message to an inbox with the voicemail recording attached. It is convenient, but the user still has to open the audio, listen, replay names and numbers, and decide what to do next.
Speech2Mail improves that workflow by converting the audio attachment into searchable email text. Users can scan the transcript first, see the caller details, and respond faster.
- Turn voicemail audio emails into text users can read, search and forward.
- Keep the existing phone system, voicemail server and email workflow.
- Support individual users, businesses, MSPs, IT providers and telecom resellers.
- Use SMTP forwarding when the PBX can send directly, or IMAP mailbox intake when forwarding is easier.
IMAP mailbox
When PBX SMTP routing is not practical, voicemail emails can be forwarded to a monitored mailbox that Speech2Mail processes automatically.
Affordable add-on
Add voicemail-to-email transcription without buying a costly PBX transcription module or moving customers to a new phone platform.
Voicemail to email plus AI transcription
Standard voicemail to email delivers an audio file. Speech2Mail delivers the useful parts of the voicemail in text form: the transcript, a short summary, caller information and the original audio when needed.
- Search old voicemail messages by caller name, company, phone number or subject.
- Forward transcripts to coworkers, ticketing systems or customer records.
- Read voicemail in meetings, shared offices or mobile situations where playing audio is awkward.
- Give reception, support, sales and after-hours teams faster triage.
Works with PBX, VoIP and hosted phone systems
Speech2Mail is PBX-agnostic. If your system can send voicemail by email with a WAV, MP3 or similar audio attachment, we can usually add transcription without replacing the system.
Common fits include Avaya IP Office, Cisco UC, Mitel, 3CX, FreePBX, RingCentral, Nextiva, Vonage, Zoom Phone, GoTo Connect, 8x8, Ooma, OnSIP, Yeastar and many other business phone systems.
Voicemail to Email FAQ
Can Speech2Mail transcribe voicemail to email attachments?
Yes. Speech2Mail is designed for voicemail emails that include audio attachments. We process the audio and return a readable transcript, summary and useful caller details.
Do users need a new app?
No. The transcript is delivered by email, so users can keep working from the inbox they already use.
Can individuals use this too?
Yes. Individuals and small businesses can forward voicemail emails to Speech2Mail. Business users can also set up an email rule to forward voicemail messages automatically.
What if someone searches for voicemail 2 email or voicemail 2 text?
Those are common shorthand searches for voicemail to email and voicemail to text. Speech2Mail covers both: it receives voicemail emails with audio attachments and returns readable text transcripts by email.
What if my phone system cannot send directly to Speech2Mail?
You can use IMAP mailbox intake. In that setup, voicemail emails are forwarded to a dedicated mailbox and Speech2Mail monitors that mailbox for new voicemail audio.
Try Speech2Mail free
Forward a voicemail email with its audio attachment to demo@speech2mail.com. The transcribed and analyzed result returns to the forwarding email address.