🔒 Privacy Policy

1. Introduction

Speech2Mail (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, and protect information when you use our website and services, including voicemail-to-email transcription and analysis.

2. Information We Collect

We collect only the information necessary to provide our services effectively.

2.1 Information you provide

• Contact details (name, email address, company name)
• Information submitted through contact, signup, or reseller forms
• Account and configuration details required to set up and support your service

2.2 Voicemail data

• Audio files sent to our system via supported intake methods (for example: incoming SMTP or IMAP)
• Transcriptions and automated analysis generated from those voicemails

2.3 Technical information

• IP addresses and connection details (security, diagnostics, abuse prevention)
• Server logs related to message processing and delivery
• Basic usage metrics (counts, timestamps, service health)

3. How We Use Information

• Deliver voicemail transcriptions and analysis
• Configure and maintain customer and reseller accounts
• Improve service reliability and performance
• Respond to inquiries and support requests
• Prevent abuse, fraud, and unauthorized access

We do not sell or rent personal data.

4. Voicemail Processing & Retention

• Voicemail audio is processed automatically to generate transcription and analysis results.
• Audio files are not retained longer than necessary to complete processing.
• Transcriptions and metadata may be temporarily stored for delivery, logging, or customer access, depending on account configuration.
• Customers and resellers control how delivered voicemail emails are stored in their own mail systems.

5. Data Sharing

We only share information when required to operate the service, such as with email delivery providers and cloud infrastructure used for speech processing and analysis.

We do not share voicemail content or personal data with third parties for marketing purposes.

6. Security

We take security seriously and apply appropriate safeguards (restricted access, monitoring, and secure configurations). No system is 100% secure, but we continuously improve our protections.

7. Cookies & Tracking

Our website uses minimal cookies (if any) for basic functionality, session handling, and abuse prevention. We do not use invasive tracking or behavioral advertising cookies.

8. Third‑Party Links

Our website may contain links to third‑party websites. We are not responsible for the privacy practices or content of those sites.

9. Your Rights

Depending on your location, you may have the right to request access to your personal information, request correction or deletion, or ask questions about how your data is handled.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

11. Contact Us

Questions about this Privacy Policy or our data practices:

Email: privacy@speech2mail.ca
Website: speech2mail.ca